Política de reembolso
Última atualização: 23 de maio de 2025
1. Our commitment
Instazzy stands behind the social media growth services we sell. This Refund Policy explains when you may qualify for a refill, partial credit, or refund for orders placed on instazzy.com. It applies to paid packages for Instagram, TikTok, YouTube, Twitter/X, and other supported platforms unless a product page states otherwise.
2. Satisfaction guarantee
If your order is not delivered as described on the product page, our support team will work with you in good faith to complete delivery, provide an eligible refill, or approve a refund where appropriate. We ask customers to contact us before opening a payment dispute so we can resolve issues quickly.
3. Refill policy
Packages that include refill protection cover normal drops within the stated refill period shown on the product or confirmation email. To request a refill, contact support with your order number, the public profile link used at checkout, and a brief description of the issue. Refills are free for eligible orders and are typically processed within 1–3 business days. Refills do not apply to incorrect usernames, private profiles, deleted posts, platform bans, or drops occurring after the refill window expires.
4. When refunds may be approved
Refunds may be approved if: (a) delivery has not started within 72 hours and the issue is on Instazzy’s side; (b) delivered quantity remains significantly below the purchased package after a reasonable delivery period and a refill is not suitable; (c) you were charged twice for the same order; (d) a technical checkout error caused an incorrect charge; or (e) support confirms the order cannot be fulfilled due to a service-side issue.
5. When refunds are not available
Refunds are generally not available when: the wrong username, URL, or post link was submitted; the profile was private or restricted during delivery; the platform removed metrics due to its own policies; you changed account settings that prevented completion; you simply changed your mind after successful delivery; or the package was a free promotional offer marked non-refundable.
6. Free services
Free Instagram and other promotional packages may require account registration, a waiting period, or other verification steps described on the product page. Free orders are provided at our discretion, may be limited in quantity or frequency, and are not eligible for paid refunds. If a free order fails due to a technical issue on our side, contact support and we will attempt to re-deliver or provide an alternative where possible.
7. How to request help
Contact Instazzy support within 14 days of purchase via live chat, WhatsApp, or info@instazzy.com. Include your order number, email used at checkout, and the exact public profile or content URL. Screenshots may help us investigate delivery issues faster. Requests received without sufficient order details may be delayed.
8. Chargebacks and payment disputes
If you dispute a charge with your bank or payment provider without contacting Instazzy first, we may submit order logs, delivery records, and communication history to the payment processor. Orders associated with abusive chargebacks may be permanently blocked from future purchases. We encourage customers to allow support 1–3 business days to review refund requests before escalating to a chargeback.
9. Refund processing times
Approved refunds are reviewed within 1–3 business days. Once approved, funds are returned to the original payment method where possible. Depending on your bank, card issuer, or crypto gateway, refunded funds may take 5–10 business days—or longer in rare cases—to appear on your statement. Instazzy cannot control external processing times after a refund is initiated.
10. Partial refunds and credits
In some cases, Instazzy may offer a partial refund or account credit instead of a full refund when part of an order was successfully delivered or when a refill resolves most of the issue. Any partial resolution will be explained in writing by support.
11. Contact
Refund and refill questions: info@instazzy.com. Please include your order number in the subject line for faster handling.