Privacidade e termos
Última atualização: 23 de maio de 2025
1. Overview
This Privacy Policy explains how Instazzy (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit instazzy.com, create an account, subscribe to our newsletter, or purchase social media growth services. We are committed to handling your data responsibly and transparently. This page should be read together with our Terms of Service and Refund Policy.
2. Who we are
Instazzy provides social media marketing and engagement services worldwide. Contact details: info@instazzy.com, WhatsApp support listed on our website, and registered business address at 71–75 Shelton Street, Covent Garden, London, United Kingdom. For privacy-related requests, email info@instazzy.com with the subject line “Privacy Request”.
3. Information we collect
We may collect: (a) Identity and contact data — name or username if provided, email address, and support messages; (b) Order data — order number, selected packages, public social profile username or URL, currency, order total, and delivery status; (c) Payment data — payment method type and transaction references processed by our payment partners (we do not store full card numbers on our servers); (d) Account data — if you register, login identifiers and preferences associated with your account; (e) Technical data — IP address, browser type, device information, pages viewed, referral URLs, and approximate location derived from IP; (f) Communications — emails, chat transcripts, and WhatsApp messages when you contact support.
4. How we use your information
We use personal data to: process and fulfill orders; verify payments; provide customer support and refill assistance; send order confirmations and service-related notices; prevent fraud, abuse, and unauthorized transactions; improve website performance and user experience; comply with legal obligations; and, where permitted, send marketing communications if you opt in. We do not sell your personal information to third-party data brokers.
5. Legal bases for processing (EEA/UK users)
Where applicable under GDPR and UK GDPR, we process personal data on the following bases: contract performance (to deliver the services you purchase); legitimate interests (fraud prevention, site security, service improvement, and customer support); legal obligation (tax, accounting, or regulatory requirements); and consent (for optional marketing cookies or newsletters where required). You may withdraw consent at any time where processing is consent-based.
6. Payment processing
Payments on Instazzy are handled by third-party payment processors and gateways, which may include card processors, cryptocurrency providers, and other authorized partners displayed at checkout. These providers process payment information according to their own privacy policies and PCI-DSS or equivalent security standards. Instazzy receives limited transaction data such as payment status, amount, currency, and reference IDs needed to confirm your order.
7. Cookies and analytics
We use essential cookies and similar technologies to operate the website, maintain cart sessions, remember language or currency preferences, and secure checkout. With your consent where required, we may use analytics tools such as Google Analytics to understand traffic patterns and improve conversion, content, and support flows. You can manage or disable non-essential cookies through your browser settings or applicable consent tools on our site.
8. Data sharing
We may share personal data with: payment processors to complete transactions; hosting and infrastructure providers that operate instazzy.com; customer support tools including live chat and messaging platforms; email delivery services for transactional messages; and professional advisers or authorities when required by law. All service providers are expected to handle data securely and only for authorized purposes. We do not share your data for unrelated third-party advertising resale.
9. Data retention
We retain order records, support communications, and billing references for as long as necessary to fulfill services, resolve disputes, enforce our Terms, and meet legal, tax, and accounting obligations. Marketing preferences are retained until you unsubscribe or request deletion. Technical logs may be kept for a shorter period for security monitoring unless a longer retention period is required for an investigation.
10. Your privacy rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal data, and to request data portability where applicable. You may also lodge a complaint with your local data protection authority. To exercise your rights, contact info@instazzy.com. We may need to verify your identity before responding.
11. International transfers
Instazzy serves customers globally. Your information may be processed in the United Kingdom, European Economic Area, United States, or other countries where our service providers operate. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms for cross-border transfers.
12. Security measures
We implement administrative, technical, and organizational measures designed to protect personal data, including HTTPS encryption, secure headers, access controls, input validation, and rate limiting on sensitive endpoints. No online system is completely secure; please use strong passwords for any account you create and avoid sharing payment or login details in unsecured channels.
13. Children’s privacy
Instazzy is not directed to children under 18, and we do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, contact info@instazzy.com and we will take appropriate steps to delete it.
14. Changes to this Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be published on instazzy.com/privacy-policy with an updated revision date. Material changes may also be communicated through the website or by email where appropriate.
15. Contact us about privacy
For privacy questions, data access requests, or complaints, email info@instazzy.com or write to Instazzy, 71–75 Shelton Street, Covent Garden, London, United Kingdom.
Segurança de dados
O Instazzy utiliza HTTPS, cabeçalhos seguros, validação de entradas e limitação de taxa para proteger os seus dados. Nunca pedimos palavras-passe de redes sociais.
Cookies
Usamos cookies essenciais para o carrinho e cookies analíticos opcionais. Pode controlar os cookies nas definições do navegador.
Contacto
Para questões de privacidade, contacte info@instazzy.com.